Balanced score card of puppy Luv Doggy day care Essay Example for Free

Balanced score card of puppy Luv Doggy day care Essay Robert Kaplan and David Norton first introduced the Balanced Scorecard in the early 1990’s as a strategic management system that forces managers to focus on the important performance metrics that lead to success. There are four perspectives of BSC as following: 1. Financial perspective This is the standard perspective that everyone uses even before the BSC. Even a non-profit organization uses this perspective in order to balance their books. It measures financial performances through financial ratios and other financial indicators. In the case of Puppy Luv Doggy Day Care, the financial perspective includes strategic objectives in following areas: ? Market share ? Revenues and costs ? Profitability ? Competitive position 2. Customer Perspective It is a measure of corporate value viewed from the value it delivers to customers. For instance, time taken to process a phone call, result of customers’ surveys, number of complaints, competitive rankings, etc. In the case of Puppy Luv Doggy Day Care, the Customer Value Perspective includes strategic objectives in following areas:? Customer retention or turnover ? Customer satisfaction ? Customer value 3. Business Process Perspective It measures corporate value from the enhancement of its business processes, like time spent prospecting, quality cost, product rework required, etc. In the case of Puppy Luv Doggy Day Care, Process or Internal Operations Perspective includes strategic objectives in following areas: ? Measure of process performance ? Productivity or productivity improvement ? Operations metrics 4. Learning and Growth Perspective. This perspective measures corporate value from its learning abilities or the progress of its learning processes. Example of activities measures are staff training, employee suggestion and improvement of certain processes as an outcome of the learning process (‘Balanced Scorecard’, 2006). In the case of Puppy Luv Doggy Day Care, the Learning and Growth (Employee) Perspective includes strategic objectives in following areas: ? Employee satisfaction ? Employee turnover or retention ? Level of organization capability ? Nature of organization culture or climate. ? Technological innovation These perspectives are then adaptable to various businesses by choosing different drivers for each perspective. The BSC can also detect and measure correlation between activities, in order to help decide which activities positively impacted others. For instance an online customer service can help reducing telephone calls and time to handle complaints, thus increasing effectiveness of business processes. According to Kaplan and Norton, there are various utilities of the Balance Scorecard. Some of them are: to clarify and update strategy, communicate strategy, align unit goals with corporate strategy, link strategic objectives to long term target, etc (‘Balanced Scorecard’, 2006). Table 2 KPI based on Balanced Scorecard of Puppy Luv Doggy Day Care. Reference: Balanced Scorecard Institute. (2009). Balanced Scorecard Basics. Retrieved August 5, 2009 from http://www. balancedscorecard. org/BSCResources/AbouttheBalancedScorecard/tabid/55/Default. aspx Hansen, Don R. And Mayanne M. Mowen. (2003). Management Accounting. Ohio: South-Western College Publishing Co Niven, Paul R. (2006). Adapting the Balanced Scorecard to Fit the Public Sector. Retrieved August 5, 2009 from http://www. bettermanagement. com/seminars/seminar. aspx? l=5545 Shaw, Greg L and John R. Harrald. (2004). Identification of the Core Competencies Required of Executive Level Business Crisis and Continuity Managers. Retrieved August 5, 2009 from http://www. gwu. edu/~dhs/pubs/identifycore_2004. pdf#search=businesslevel%20strategic%20control.

Biography of Yaseer Arafat Essay -- essays research papers

Biography of Yasser Arafat (1929-2004) Mohammed Abdel Raouf Arafat al-Qudwa Al-Husseini, more commonly known as Yasser Arafat was the fifth of seven children born to a Palestinian textile merchant on August 24, 1929. According to Arafat and other sources, he was born in Jerusalem, however, French biographers, Christophe Boltanski and Jihan El-Tahri revealed in their 1997 book, Les sept vies de Yasser Arafat, that he was actually born in Cairo, Egypt, and that is where his birth certificate was registered. The Palestinian Academic Society for the Study of International Affairs also lists Arafat’s birthplace as Cairo. Ian Pacepa, a former Romanian intelligence official, disclosed that the KGB had invented a background for Arafat with a birthplace in Jerusalem. Claims that Arafat was related to the Jerusalem Husseini clan through his mother have been disputed by the Palestinian historian Said Aburish. In an unauthorized biography, Aburish claims that â€Å"The young Arafat sought to establish his Palestinian credentials and promote his eventual claim to leadership... [and] could not afford to admit any facts which might reduce his Palestinian identity. ...Arafat insistently perpetuated the legend that he had been born in Jerusalem and was related to the important Husseini clan of that city.† Arafat’s childhood was divided between Cairo and Jerusalem, where he lived for four years with an uncle following the death of his mother when he was five. Arafat entered the University of King Faud I (later renamed Cairo University) in 1947 and studied engineering. It was during his college years that Arafat adopted the name Yasser, which means â€Å"easygoing† in Arabic. During the 1948 Arab-Israeli war, Arafat left the university and, along... ... capital in some part of the holy city. For nearly half a century Arafat was the symbol of Palestinian nationalism. Though he was not a military man, he was rarely seen out of his uniform in an effort to project strength and his commitment to armed struggle. He wore his kaffiyeh in a unique fashion, draped over his shoulder in the shape of Palestine, that is, all of historic Palestine, including Israel. The high-profile terrorist attacks he directed helped gain international attention and sympathy for the Palestinian cause, but, ultimately, his unwillingness to make the psychological leap from terrorist mastermind to statesman prevented him from achieving independence for the Palestinian people, and brought them decades of suffering that could have been avoided had he abandoned his revolutionary zeal for liberating Palestine and agreed to live in peace with Israel.

Progressive Reformers

10/08/12 Progressive Reformers The Progressive movement has had a tremendous impact on society and preserving the doctrine of a democratic nation. The Progressive Era, which initiated between the years 1890 through 1920, was instituted because progressives who wanted to rid politics of corruption and inefficiency. Progressives wanted to curtail the power of the business trusts, and protect the general welfare of the public. The Progressive name derived from forward-thinking or â€Å"progressive† goals that its supporters sought to advance.John Dewey, who is known as the father of Progressive education, has been most influential in Educational Progressivism. His vision for schools tied to a larger vision, leading towards a good society. His focus on education was on teaching the â€Å"whole child†. This learning extended beyond the subject matter and the attention was on the needs and interest of the child. I like to look at this as a form of nature vs. nurturing. Progre ssivism and Pragmatism are similar in its aims.They both contained the same educational aims, needs and interest, in educating the whole child. Pragmatic philosophers, such as Rousseau, looked at the correlation of education and politics. Progressivism, as I interpret it, was more of a movement. This movement formulated interest groups, like unions, which seek interest around the progressive philosophy. These interest groups protected the needs of the people. Organizations such as American Federation of Teachers began in 1916, during the time of the Progressive Era.Interest groups like American Federation of Labor, founded in 1881, focused on skilled workers (such as painters and electricians) and Congress of Industrial Organizations (early 1930s) advocating the organization of workers in the basic mass-production industries (such as steel, auto, and rubber). A lot of the people, on the frontline, in this progressive movement were women, farmers, and African American. This movement made a profound impact on education. In a publication of Progressive Education, George Counts wrote an article which focuses attention upon the child.He states that â€Å"progressive education has recognized the fundamental importance of the interest of the learner; it has defended the thesis that activity lies at the root of all true education; it has conceived learning in terms of life situations and growth of character; it has championed the rights of the child as a free personality†. Child-centered educational practices are shared by progressive educators. The pedagogical method is object teaching. The teacher begins with an object related to the child's world in order to initiate the child into the world of the educator. The focus is on thinking and doing.Problem-solving skills are required to overcome obstacles between a given and desired set of circumstances. Education is not simply a means to a future life, but instead it represents a life to the fullest. Progressive educators view existing schools as being formal, not focusing on real life situations, and strict. They prefer variety in classroom preparations and informal interaction between the teacher and their student. Progressives prefer schools teach useful subjects (including occupations) and emphasize â€Å"learning by doing† rather than instruction purely from textbooks. This brought about schools such as trade and vocational schools.The student was placed at the center of thinking, â€Å"teach the child not the subject. † John Dewey’s model of learning is to: become aware of the problem, define the problem, propose hypotheses to solve, evaluate the consequences of the hypotheses from one's past experience, and test the most likely solution. Progressive like Dewey felt that children, if taught to understand the relationship between thinking and doing, they would be fully equipped for active participation in a democratic society. The educational program depended on cl ose student – teacher interactions that required altering of traditional subject matter.

Our Shared Shelf A Different Kind of Book Club

Emma Watson is a British actress and model best known for her role as Hermione Granger in the worldwide hit Harry Potter film franchise, adapted from the bestselling book series by J.K. Rowling. She has gone on to star in such films as The Perks of Being a Wallflower, a page-to-screen adaptation of the critically acclaimed novel by Stephen Chbosky, as well as Noah, based on  the biblical story. There is more to Watson than her film career, however. In May 2014 she graduated from Brown University with a degree in English literature, having also spent some time as a visiting student at Oxford University. More recently, she has become a leading activist for women’s equality and was named Women’s Goodwill Ambassador to the United Nations. In 2014, she delivered a powerful and impassioned speech before the United Nations General Assembly, one which kicked-off the â€Å"HeForShe† campaign inspiring men all over the world to stand up for feminism and equal rights for women. She explains her purpose in that speech by saying: I was appointed six months ago and the more I have spoken about feminism the more I have realized that fighting for women’s rights has too often become synonymous with man-hating. If there is one thing I know for certain, it is that this has to stop.For the record, feminism by definition is: ‘The belief that men and women should have equal rights and opportunities. It is the theory of the political, economic and social equality of the sexes.’ Emma Watson Starts a Book Club Early in 2016, Emma Watson took social media by storm when she announced, on Facebook and Twitter, that she would be starting a feminist book club. Soon after, the name of that book club, â€Å"Our Shared Shelf,† suggested by a fan, was formally attached to the project and the first book was selected: Gloria Steinems My Life on the Road. In explaining the impetus for this book club, Emma Watson stated: As part of my work with UN Women, I have started reading as many books and essays about equality as I can get my hands on. There is so much amazing stuff out there! Funny, inspiring, sad, thought-provoking, empowering! I’ve been discovering so much that, at times, I’ve felt like my head was about to explode†¦ I decided to start a Feminist book club, as I want to share what I’m learning and hear your thoughts too.The plan is to select and read a book every month, then discuss the work during the month’s last week. If you are excited to join Emma Watson’s Our Shared Shelf book club,  check out their website to see what theyre currently reading. Past selections have included The Color Purple  by Alice Walker and The Argonauts  by Maggie Nelson.   Other Suggested Feminist Reads Here are a few suggestions of classic feminist pieces that would make wonderful additions to any feminist reading list. The Feminine Mystique (1963) by Betty FriedanThe Second Sex (1949) by Simone de BeauvoirThis Bridge Called My Back (1981) by Cherrà ­e Moraga and Gloria E. Anzaldà ºaA Vindication of the Rights of Woman (1792) by Mary WollstonecraftThe Awakening (1899) by Kate ChopinA Room of One’s Own (1929) by Virginia WoolfFeminist Theory: From Margin to Center (1984) by bell hooksThe Yellow Wallpaper and Other Stories (1892) by Charlotte Perkins GilmanThe Bell Jar (1963) by Sylvia PlathUncivil Liberty: An Essay to Show the Injustice and Impolicy of Ruling Woman Without Her Consent (1873) by Ezra Heywood This list includes nine works by women, including women of color and women from different countries and different times periods. It also includes one work by a man, Ezra Heywood, who wrote his essay in 1873. That piece has since been terribly overlooked despite its having been a significant influence on Benjamin Tucker and the suffrage movement in the United States. Hopefully, Emma Watson will continue to choose striking and illuminating books for the club, but also challenge and encourage her readers to look at some of the most foundational texts in feminist thought alongside the great work that is being written and published today.